New Appointment System
From the 12th September 2016 we are operating a new appointment system. Our aim is to create a more efficient appointment system with immediate access to a clinician, thereby insuring that you receive the most appropriate care straight away.
The main change to our system will be that our patients will have all their doctor appointments booked through a doctor after speaking to them on the telephone.
Routine appointments with nurses, health care assistants and phlebotomists (for blood tests) are booked by phoning the surgery.
When requesting an appointment, the Receptionist will confirm your contact details as before, and to help the doctor, our Receptionist will ask patients for basic details of the nature of the problem. This is asked so that calls can be prioritised appropriately based on clinical need. You can of course decline to give this information.
Some Advantages to the new system are:
The doctor may be able to deal with your problem while you are on the telephone (e.g. advice, prescriptions, referrals etc.) saving you a journey.
If a face to face appointment is needed, or a telephone appointment with your preferred doctor, then the doctor will ensure that you are given the most appropriate appointment to suit your individual needs. This will mean you are treated by the most suitable clinician with in an agreed time span (on the same day in most cases).
It may be suggested by the doctor while on the phone, that you need further investigation/tests. The doctor will arrange this for you.
Home visits should be requested before 11am. Any requests after this will be passed through to the Doctor on call in the first instance.
Children under 15 will only be seen unaccompanied at the doctor's discretion. Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
We now open early on alternate Tuesday and Thursday mornings for a Doctor's appointments, late evenings on Mondays for a Doctor's appointment . These times are strictly by appointment only and the Practice is not available for any other service.
Clearly the appointment system can put a great demand on our ability to answer calls at particular times. We have more staff on duty to answer your calls at busy times. Please only contact the practice during our busy morning period for urgent problems or appointment booking. If you need to ring for test results please contact the surgery in the afternoon. Please be patient – we will answer your call as soon as possible. Surgery lines will be open from 8.15am.